General Terms and Conditions of Use

1. Introductory Provisions

These General Terms and Conditions (hereinafter the “Terms”) govern the rights and obligations between the operator of the Rezervato platform (hereinafter the “Operator”) and restaurants, or their representatives (hereinafter the “User”), who use the Rezervato service available at rezervato.cz and its associated subdomains (in particular app.rezervato.cz) (hereinafter the “Platform”).

By registering for and using the Platform, the User confirms that they have read and understood these Terms and agree to be bound by them.

2. Operator

Roman Khapenkov
sole trader operating under the Trade Licensing Act (Czech Republic)
Company ID (IČO): 06261035
Registered address: Poznaňská 434/35, Bohnice, 181 00 Prague 8
Registered in the Trade Register. Not registered for VAT.
Email: info@rezervato.cz

3. Subject of the Agreement and Service Description

The Rezervato Platform is a cloud-based SaaS (Software as a Service) application intended for restaurants and food-service operators, which in particular enables:

• managing online table bookings and capacity
• maintaining a guest database (CRM)
• setting opening hours, shifts, and booking rules
• automatically sending email notifications to guests
• access to analytics and occupancy reports
• listing the restaurant on the public Rezervato portal
• integration via webhooks and a public booking page

4. Registration and Access Credentials

4.1 Registration is required to use the Platform. The User must provide truthful and up-to-date information.

4.2 Access credentials (password) are confidential. The User is responsible for all activity carried out under their account.

4.3 If the User suspects their access credentials have been misused, they must contact the Operator without delay.

5. Plans and Payment Terms

5.1 The Platform is offered in several pricing plans (Starter, Professional, Business). The current price list is available at app.rezervato.cz/for-restaurants.

5.2 The Start plan is free indefinitely with limited functionality. Paid plans are billed monthly or annually in advance.

5.3 An invoice is issued at the start of each billing period. Failure to pay an invoice by its due date may result in restricted or suspended access.

5.4 The Operator is not registered for VAT; the listed prices are final. The Operator reserves the right to change the price list with 30 days’ notice via email.

5.5 For annual payments, the User acknowledges that early termination of the agreement does not entitle them to a refund of any unused portion of the payment.

6. Rights and Obligations of the User

6.1 The User agrees to use the Platform solely in accordance with these Terms and applicable law.

6.2 The User must not:

• circumvent technical restrictions of the Platform or place excessive load on it through automated scripts,
• resell or provide access to the Platform to third parties without the Operator’s written consent,
• store or process, through the Platform, any data they are not authorized to handle.

6.3 The User is the controller of their guests’ personal data (name, email, phone) within the meaning of the GDPR. The Operator acts as processor. A data processing agreement is part of the registration process.

6.4 The User is responsible for the accuracy and currency of information published on the restaurant’s public profile.

7. Rights and Obligations of the Operator

7.1 The Operator ensures Platform availability of at least 99% per month, excluding planned outages announced in advance.

7.2 The Operator is entitled to update, modify, and expand the Platform without this giving rise to any right to compensation for the User.

7.3 The Operator is entitled to restrict or terminate the access of a User who violates these Terms, without any right to compensation.

7.4 The Operator provides no warranty as to the accuracy of data entered by the User, nor for any loss of bookings caused by incorrect settings made by the User.

8. Personal Data Protection

The processing of personal data is governed by the Privacy Policy available at app.rezervato.cz/data-terms and by GDPR Regulation (EU) 2016/679. The Operator processes the User’s personal data (contact person, billing details) for the purpose of performing the agreement and sending operational notices.

9. Liability for Damages

9.1 The Operator is not liable for damages caused by service outages, unavailability of third-party services (email server, payment gateway), or force majeure.

9.2 The Operator’s total liability to the User is limited to the amount of fees paid over the preceding 3 months.

9.3 The Operator is not liable for the content of communications between a restaurant and a guest facilitated through the Platform.

10. Term and Termination of the Agreement

10.1 The agreement is concluded for an indefinite period (for the monthly plan) or for a fixed period corresponding to the chosen annual plan.

10.2 The User may cancel their account at any time under Settings → Billing. Access continues until the end of the current billing period.

10.3 The Operator may terminate the agreement immediately in the event of a serious breach of these Terms.

10.4 After termination of the agreement, the User’s data is retained for 30 days and then permanently deleted.

11. Dispute Resolution

These Terms are governed by the law of the Czech Republic. Any disputes will be resolved by the competent court in the Czech Republic. Consumers may use out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz).

12. Changes to the Terms

The Operator reserves the right to change these Terms at any time. The User will be notified of material changes by email at least 14 days in advance. By continuing to use the Platform after this period has elapsed, the User agrees to the new terms.