Payment Terms

1. Operator

Roman Khapenkov, sole trader operating under the Trade Licensing Act (Czech Republic)
Company ID (IČO): 06261035
Registered address: Poznaňská 434/35, Bohnice, 181 00 Prague 8
Registered in the Trade Register. Not registered for VAT.
Email: info@rezervato.cz

2. Payment Gateway

All payments for Rezervato platform subscriptions are processed through the Stripe payment gateway, operated for EU customers by Stripe Payments Europe, Ltd., based at The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland. Stripe is a licensed payment services provider regulated by the Central Bank of Ireland.

More information on how Stripe processes payments: stripe.com/privacy

3. Accepted Payment Methods

Through Stripe, we accept the following payment methods:

• Payment card — Visa, Mastercard, American Express (recurring payment with stored card)
• Google Pay and Apple Pay (depending on device and browser)

For subscriptions, with the customer’s consent, we store the payment method for automatic renewal. Payment details are stored exclusively by Stripe — Rezervato has no access to them.

4. Prices and Currency

4.1 All prices are quoted in Czech koruna (CZK). The Operator is not registered for VAT; the listed prices are final and no VAT is charged.

4.2 The current plan pricing is available at /for-restaurants.

5. Billing and Payment Cycle

5.1 Monthly plan — payment is charged once a month. The first payment is taken immediately upon plan activation.

5.2 Annual plan — the full annual amount is charged as a single payment upon activation. The annual plan offers a discounted price compared to monthly billing.

5.3 A receipt (invoice) is generated automatically once a payment is successfully processed and sent to the email address provided at registration. Invoices are also available in the admin panel under Settings → Billing.

5.4 In the event of a failed payment (declined card, insufficient funds), we send an email notification, and the payment attempt is automatically retried over the following days. If the payment fails repeatedly, access to paid functionality will be restricted.

6. Payment Security

6.1 Stripe is certified to the PCI DSS Level 1 standard — the highest level of security for processing payment cards.

6.2 Communication is encrypted via the TLS protocol. Rezervato never has direct access to your card number or other payment details — these are processed and stored exclusively by Stripe.

6.3 Recurring payments use tokenization — the payment card is represented by an encrypted token containing no sensitive data.

7. Subscription Cancellation and Refunds

7.1 You can cancel your subscription at any time under Settings → Billing. After cancellation, access to paid features remains active until the end of the current billing period.

7.2 There is no legal entitlement to a refund for the unused portion of a subscription period, except in cases caused by Rezervato (in particular, prolonged service unavailability).

7.3 Right of withdrawal: Since performance begins immediately upon activation, the consumer expressly consents to the commencement of performance before the withdrawal period expires and acknowledges that the right of withdrawal is lost once performance has begun. This provision does not apply to the free Starter plan.

7.4 In the event of a technical error on the part of the payment gateway or a duplicate payment, please contact support at info@rezervato.cz — we will refund the payment within 14 business days.

8. Payment Disputes

8.1 A dispute over an incorrectly processed or unauthorized payment can be raised:

• with Rezervato: info@rezervato.cz
• with the issuer of your payment card (chargeback)

8.2 We will resolve the dispute within 30 days of receiving it.

9. Consumer Protection

Consumers may use out-of-court dispute resolution through the Czech Trade Inspection Authority (www.coi.cz) or via the European ODR platform available at ec.europa.eu/consumers/odr.

10. Changes to Payment Terms

We will notify customers of material changes to these payment terms by email at least 14 days in advance. The current version is always available at app.rezervato.cz/payment-terms.